Supply Management

Supplier Performance Evaluation

We hold suppliers accountable to maintain or exceed performance requirements that have significant impact on our supply chain operations. We work with our suppliers to identify opportunities for improved efficiency and are focused on partnering with those who are aligned with our business goals. We believe that measuring and reporting performance in strategic areas will help drive continuous improvement throughout the entire supply chain. Active participation by suppliers in this process is expected.

All suppliers are measured on the following quantitative metrics:

• Perfect Order
• Quality
• Delivery
• Order Fulfillment
• Invoicing
• Lead Time
• Pricing

Additional qualitative evaluations are provided to select suppliers, including:

• Service
• Technology
• Quality

Supplier scorecard information is provided via the Supplier Analytics login.  For more information, please review the Supplier Scorecard Handbook below:

• Scorecard Handbook (PDF)

 

• Amway Quality Metric Change - Right First Time Metric

On-Time Delivery (OTD) Metric Training Video - Domestic Suppliers with Prepaid Shipping Terms:

• Right First Time (RFT) Quality Metric Training Video - Explanation of the new Amway Quality Metric

ABG    Alticor    Supplier Alticor

Registered Suppliers may access analytical reporting and supplier dashboard metrics: Supplier Analytics   Suppliers will be contacted to register for the Amway Supplier Order Management Portal Supplier Order Management Portal   Registered suppliers may access A-SITE (Amway Supplier Information & Technical Exchange) to provide new or updated technical information for ingredients supplied to Amway. A-SITE FAQ   Registered Suppliers may access the Alticor Supplier Innovative Idea submission form: Innovation Form These websites contain confidential and proprietary business information of Access Business Group LLC and its affiliates (“ABG”). YOUR USE OF THESE WEBSITES CONSTITUTES YOUR AGREEMENT to use this information solely in FURTHERANCE of your business relationship with ABG and you shall not use this information for any other purpose or disclose this information to any third party.

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